Privacy Policy

In accordance with the EU General Data Protection Regulations (GDPR), we are committed to storing your data securely and ensuring that it is not violated in any way.

Lady Sumayya Humanitarian Aid Foundation is registered in England and Wales under charity number 1133281.

What information do we collect?

We collect information in the following ways:

  • Information you give us

We may collect your details when you engage with our social media or message boards, make a donation to us, register for an event or otherwise provide us with personal information.

  • Information we get from your use of our website and services

We collect information about the services you use and how you use them. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites. When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.

  • Information from third parties

We may also receive information about you from third parties. This can include information such as your name, postal address, email address, phone number, your geographic location (for mobile devices), credit/debit card details and whether you are a tax payer so that we can claim Gift Aid.  We, like all companies, are able to confirm what browser you are using, IP address and computer operating systems that are being used and this information may be used to improve the services we offer.

How do we use your information?

We may use your information to:

  • process a donation that you have made

  • carry out our obligations arising from any contracts entered into by you and us

  • seek your views or comments on the services we provide

  • notify you of changes to our services

  • send you communications, which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies, goods and services

 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We will not sell or rent your information to third parties.

We will not share your information with third parties without your explicit consent.

When you are using our secure online donation pages, your donation is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us by emailing info@ladysumayya.org

 

We may transfer your personal information to a third party in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Marketing

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted by us for such purposes. However, we will retain your details on a suppression list to help ensure that we do not continue to contact you.

Access to your information and correction

You are entitled to view, amend, or delete the personal information that we hold. You also have a right to restrict how we contact you. Please email your request to info@ladysumayya.org

 

Our Cookie Policy

We use cookies and similar tools across our websites to improve their performance and enhance your user experience. This policy explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What sort of cookies do we use?

Generally, our cookies perform up to four different functions:

1.  Essential cookies

Some cookies are essential for the operation of our website. For example, some cookies allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.

2. Analytical and/or Performance Cookies

Some cookies analyse how our visitors use our websites and to monitor website performance. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This can help us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

3.  Functionality Cookies

We use functionality cookies to allow us to remember your preferences for your return visits to our website. For example, cookies save you the trouble of typing in your username every time you access the site. This also enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

4.  Behaviourally Targeted Advertising Cookies

We use cookies to record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose anonymously. We do not tell third parties who you are.

Google Cookies

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

 

Can a website user block cookies?

As we’ve explained above, cookies help you to get the most out of our websites.

The first time you access our website, you should have seen an overlay which explained that by continuing to access our site, you are consenting to our use of cookies.

However, you may choose to disable cookies on your computer/browser.

 

Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly

 

External websites

Our site may, from time to time, contain links to other sites, not owned or managed by us or links to the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Policy

We may change our policy from time to time so please visit our website and read through our privacy policy each time you share your personal information with us. If you do not agree to these changes, please do not continue to use our website to submit personal information to us. If material changes are made to the Privacy Policy, we will notify you by placing a prominent notice on the website.

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